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Confused About Bill
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Q:  I just enrolled. My monthly payment is 277.47. My first month payment of 297.47 has already been automatically deducted. Under the monthly payment option your form says that the Monthly Association fee is 2.00, that there is a one time administrative fee of 18.00 and a one-time enrollment fee of 20.00. Did the 297.47 cover all those? It is 20.00 over 277.47. But 2.00 plus 18.00 plus 20.00 is 40.00. Is another fee going to be deducted from my account for the first month? Also, if my monthly payment is 277.47, will the Monthly Assoc. fee be added to that, making an automatic deduction of 279.47? I just need to be clear about what exactly is going to be automatically deducted and when. Thanks.

 

A:  I would recommend calling the customer service/billing department to verify all of that, she would be more than happy to explain the billing to you.  You can reach her directly at 800-279-2290 ex 207 (Jenny).  She is in the billing department and can explain to you how much your monthly reoccurring payments are going to be.  The $2 association fee is already included in the monthly premium so it won’t be added on top of the premium you are seeing.  Give her a call and she can explain it further.


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