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Q: My COBRA coverage has been a disaster, as the insurance provider and former employer can not agree about who is supposed to charge me for my benefits. My coverage has been dropped on 3 separate occasions, and I am unable to restart my dental coverage. Both sides keep claiming it is the others responsibility. Both sides have been disorganized and unprofessional, and I appear to have no recourse. I make daily calls to both agencies to no avail. What are my options? I was also informed that chiropractic was not available under cobra after initially being told that it was.
A: You are now responsible for the entire cost of COBRA continuation which includes a 2% administrative fee. You are now required to pay your employer or their plan administrator for your COBRA continuation on the date they specify. Your employer or plan administrator is not required under COBRA law to provide you with a monthly statement or coupons. When you received the election form in the mail from your employer it would have stated when and where you need to send in your monthly premiums. Since COBRA is a continuation of the group plan, if there was coverage for chiropractic when you were employed, it would be covered through COBRA. If your previous employer doesn't comply with COBRA law, they can be penalized severly by the US Department of Labor. You can reach the US Department of Labor at www.dol.gov or 1-866-487-2365.
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