Q: My daughter has paid into COBRA since March, 2007. Her previous employer has changed insurance companies.She needs to get a new ID card to give to her doctor. She has not been able to get a response from the new insurance company or the earlier provider to acknowledge her request.
A: Your daughter should contact her previous employer.They should have her new ID cards.They also need to provide her a summary plan description (SPD).This is a written document that gives important information about the plan including what benefits are covered.
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